Legal

Privacy Policy

Effective Date: November 2024
Please Read Carefully When you interact with us, you accept the terms of this Privacy Policy and our Terms of Use, and consent to our collection, use, disclosure, and retention of your information as described below.
Overview

About This Policy

Soqóno ("Soqóno," "we," "us" or "our") recognizes the importance of protecting your privacy. This Privacy Policy describes how we handle information learned about you from your interactions with us, including your visits to our website at www.soqono.com (the "Site").

001

Information Collected

Personal Information

Soqóno collects personal information from you, which may include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Company name
  • Any information you provide when you contact us through the Site
  • If you are a research participant, any information we are requested by our clients to collect from you with your consent — this may include biometric data and consumer health data

This information is collected when you contact us through the "Contact Us" form on the Site, sign up to become a research participant, or when you participate in our research projects/studies. We may also collect your information through service providers who assist us in carrying out research projects/studies.

Information Collected Automatically

Information about your computer hardware and software is automatically collected by Soqóno when you use the Site. This may include your IP address, browser type, operating system type, device type, language preferences, access times and dates, geographic location, referring website addresses, and other technical information. We may also collect information about how you interact with the Site. This information is used for our business purposes, including operation and improvement of the Site, technical troubleshooting, quality maintenance, and general statistics.

Cookies and Other Information Collection Tools

A cookie is a small file sent to your computer when you visit a website. We may use "session cookies" (temporary, expire when you close your browser) and "persistent cookies" (remain on your device until you or your browser erase them).

The Site may use the following types of cookies:

  • Essential Cookies — necessary for you to browse the Site and use its features.
  • Functional Cookies — remember choices you have made and improve how the Site works for you.
  • Analytics Cookies — collect information about how you use the Site to help us understand visitor interactions.
  • Marketing Cookies — track your online activity to help deliver relevant advertisements and measure campaign effectiveness.

We use cookies to improve the Site, analyze traffic, and detect fraud. We may use tools such as Google Analytics to evaluate visitor use of the Site. If you would like to opt out from Google Analytics, you may use Google Analytics' opt-out browser add-on. To learn more about managing and deleting cookies, visit www.allaboutcookies.org.

Web Beacons and Pixels

We may use pixels — HTML code snippets embedded in the Site or email messages — to collect information about user behaviors and interactions. These tools may be used to measure the success of marketing campaigns, compile Site usage statistics, and track user activities.

002

How Information is Used

We may use the information we collect for any of the following purposes:

  • To provide and improve the Site
  • To enable you to participate in our research projects/studies
  • To verify whether you qualify for our research projects/studies
  • To manage project/study logistics
  • For research and analysis purposes
  • To gather insights for our clients
  • To operate, improve, and personalize the products we offer
  • To personalize our advertising
  • For security, to detect fraud or illegal activities, and for archival and backup purposes
  • To communicate with you
  • For business purposes such as data analytics, audits, and identifying Site usage trends
  • As necessary or appropriate under applicable law, to comply with legal process, respond to government requests, enforce this Privacy Policy, or protect our rights and safety
003

Sharing of Information

Third Party Service Providers

We share your personal information with service providers who perform functions on our behalf, such as hosting the Site, carrying out research projects/studies, providing data analytics, and sending informational materials.

Through Tracking Technologies

We may share information collected through tracking technologies on the Site with website analytics and digital advertising service providers.

With Study Sponsors

We share information collected from research projects/studies with the respective study sponsor. We attempt to remove certain personally identifying information; however, your information may still be linked to a "subject ID" that is unique to you.

For Legal Purposes

We may share information as needed to enforce our rights, protect property, support auditing or compliance functions, respond to a subpoena, regulation, governmental request, or other legal process.

Changes of Control

We reserve the right to transfer or assign information collected from users in connection with a corporate transaction such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Soqóno does not share your personal information with third parties for those third parties' direct marketing purposes.

004

Links to External Websites

Our Site may contain links to third-party websites and online services. Any access to and use of such websites is not governed by this Privacy Policy but by the privacy policies of those third parties. We are not responsible for the information practices of such third-party websites or services.

005

Security & Retention

Soqóno uses reasonable security measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition, or misuse of personal information. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulations.

006

Do Not Track

Our Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference you can set in your web browser. For details, including how to turn on Do Not Track, visit www.donottrack.us.

007

Children

We do not knowingly collect or maintain personal information from any person under the age of 13. No parts of our Site are directed to or designed to attract anyone under the age of 13.

008

Nevada Residents

Under Nevada law, Soqóno does not sell your personal information. However, if you are a Nevada resident, you may submit a request that we not sell any personal information we have collected about you by contacting us at privacy@soqono.com.

009

EU / UK / Switzerland Residents

With respect to "personal data" as defined by the GDPR, national laws adopted pursuant to the GDPR, the United Kingdom Data Protection Act of 2018, and the Switzerland Federal Act on Data Protection (collectively, "European Data Protection Laws"), we serve as the "controller."

Our legitimate bases for processing personal data include:

  • Performance of Contract — to perform our contractual services or prior to entering an agreement with you.
  • Legitimate Interest — for our legitimate interests, such as responding to your requests, administering our business, preventing fraud, or pursuing legal claims.
  • Consent — where we ask for and you grant consent. You may withdraw consent at any time without affecting processing already completed.
  • Fulfillment of Legal Obligations — to comply with applicable regulations, laws, or authority requests.

Given the international nature of our business, personal data may be processed by companies located inside and outside the European Union, using appropriate safeguards as required by European Data Protection Laws.

Your Rights

Under European Data Protection Laws, you have the following rights, exercisable by contacting us at privacy@soqono.com:

  • Right of Access — obtain confirmation of whether your personal data is being processed and access to that data.
  • Right to Rectification — correct inaccurate personal data or complete incomplete data.
  • Right to Erasure — request erasure of your personal data under certain circumstances.
  • Right to Restrict Processing — restrict our processing of your personal data under certain circumstances.
  • Right to Object — object to processing based on public interest or legitimate interests, including profiling.
  • Right to Data Portability — receive your personal data in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent — withdraw consent for processing at any time.
  • Right to Lodge a Complaint — lodge a complaint with a supervisory authority if you believe our processing violates European Data Protection Laws.
010

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: privacy@soqono.com
Mail: Soqóno, 455 Market St, Ste 1940, PMB 994759, San Francisco, California 94105

011

Notification of Changes

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Please refer back to this Privacy Policy frequently as it may change.